In compliance with the duty of supplying information as per provisions of Section 10 of Spanish Law 34/2002, dated 11 of July, concerning the Services of Information Society and Electronic Commerce, the following data are shown:The owning company Fernando Ordovás Rodríguez (hereinafter, NATAVEN) located in Avda.del Moncayo, nº 22 - 50530 Litago (Zaragoza) Spain, with VAT number: 17723274-A.
In compliance with the provisons of Sections. 5 and 6 of the Spanish Organic Law 15/1999 for the Protection of Personal Data, as well as of sections 12, 14 and 18 of R.D. 1720/2007 of 21 of December, we inform you that the supplied data will be included in the Customer file of NATAVEN, expressly authorizing that these data will be correctly treated in the attendance of your request either by electronic or non electronic means.
You are hereby informed of the possibility of exercising your rights of access, amendment, cancellation and opposition (provided for in articles 15, 16 and 17 of the Spanish Organic Law on the Protection of Personal Data, as well as in articles 23 through 36 of Royal Decree. 1720/2007 of 21st December), by means of a written application addressed to NATAVEN at the address appearing in the heading of the present legal warning in the terms stipulated by the currently effective legislation.
All the information contained in the present web site , source codes, graphic designs, images, pictures, software and texts are protected by the Spanish law on the Intellectual and Industrial Property Rights in favour of NATAVEN and, subsequently, the reproduction and/or publication, total or partially, of this web site, its technical treatment, distribution, forecast, modifications, transformation or decompilation or any other right legally recognized to the owner is not allowed without previous written permission by the owner.
All rights derived from the intellectual property are specifically reserved by NATAVEN. The user can only use the material shown in this web site for his personal and private use, being prohibited its use for commercial purposes or for the incurring in illicit activities.
NATAVEN will watch over the fulfillment of the previous terms and conditions such as the proper usage of the contents shown in their web site, by exercising all the corresponding civil or penal actions in the event of infringement or violation of these rights by the user.
En todo momento, el usuario puede desistir de los servicios solicitados o contratados, teniendo derecho a la devolución de las cantidades que hubiera abonado, tanto si se trata del precio total como del depósito, pero deberá indemnizar los gastos de gestión y cancelación a NATAVEN. Igualmente en el caso de haberle solicitado una tarjeta bancaria como garantía, se realizará cargo en la misma conforme a las siguientes cantidades:
It covers damage caused by the actions of computer reservation, sending of documentation and bank processing of returning the corresponding amounts. These costs represent 12 % of the total amount .
Notwithstanding the foregoing , the user or consumer also paid a penalty consisting of the sum of money:
a. Between 15 and 11 days before 5%
b. Between 3 and 10 days before , 15 %
c. Within 48 hours prior to the travel date / service, 50 %
Same day cancellations trip / service or no show on the date agreed for the provision of contracted services , 100 % (cost + penalty) , except in cases of force majeure demonstrable agreement between the parties or otherwise. Similarly , in the same proportion , the procedure for partial annulment of seats or reducing the number of contracted services.
No refund for services not used voluntarily by the consumer shall be made .
Known cancellation / cancellation of all or part of the contracted services NATAVEN customer returned the amounts they had paid in full within one month , net of management fees and appropriate penalty.
In the event that there contracted activities taking place outdoors, in the rain , the suspension of the intermediate- hour after the time set as the start will be decided , and not before . In case of rainout , the money will be returned to customers who request it in writing , indicating a checking account number , name and date of the activity. In any case, management fees and cancellation corresponding returned. If it rained once started the activity and had to be suspended , no money will be refunded. In any case, shall be suspended at the discretion of the guide or interpreter responsible monitor, and after hearing the opinion of all customers.
In no case NATAVEN will respond for any kind of damage caused by, e.g., errors or omissions in contents, lack of portal availability, transmission of computer viruses or programs damaging contents even if all the necessary technological measures have been taken for its prevention.
NATAVEN reserves the right, without prior warning, to make all modifications deemed necessary in its Site, being able to change, suppress or add any content or service shown in it, as well as the appearance in which these details are entered or shown in this Site.
NATAVEN undertakes, by these means, NOT TO USE MISLEADING PUBLICITY. For this purpose, it will not, therefore, be considered as misleading publicity those formal or numerical errors that may be found in the content of the different sections of the Site caused by incomplete or defective maintenance and/or update of the information contained in these sections. As a consequence of this, NATAVEN, commits itself to correct these errors as soon as reported.
NATAVEN undertakes NOT TO ADDRESS UNKNOWN COMMERCIAL COMMUNICATIONS, in compliance with the Spanish Law 34/2002 on Services of the Information Society and Electronic Commerce. For this purpose, any information sent TO THE CUSTOMERS of NATAVEN will not be considered as commercial communication, if aimed to the maintenance of the existing contractual relationship between the customer and NATAVEN, or to the development of informative and training tasks together with other activities related to the service the customer has hired from the hotel itself.
NATAVEN will take no responsibility in the event of any non-fulfillment by users of any applicable rule when accessing the present web site and/or in the use of the information contained it.
This Website is governed for all purposes by Spanish Law, and any dispute arising from its use shall be under the competence and jurisdiction of the Courts and Tribunals of Pamplona (Navarra), Spain.
If you require further assistance on any matter you may contact NATAVEN at the telephone number +34 629 42 55 77, or by email at firstname.lastname@example.org.